There are two options through which you can access your eBooks using MyLiveBook:

• Web Reader: Access your eBooks from any web browser
• Mobile App: Available for iOS and Android, fully synchronised with your web reader activity with the ability to continue your study offline

In short – MyLiveBook is an eBook delivery and viewing solution allowing you to access, read and annotate digital content.

MyLiveBook is the eBook delivery platform developed specifically for us in the Learning & Education marketplace by KnowledgePoint Limited.

MyLiveBook allows users to access the courseware relevant to their training courses via web, IOS or Android.

With the capability to highlight text, add comments to your text and type notes directly onto the pages of your content, MyLiveBook enables you to make best use of the courseware.

• You can create a new account by navigating to www.mylivebook.com/register and completing the details on screen
• Alternatively you can create an account using your Facebook, Google, or Microsoft account, or your Apple ID. Simply navigate to www.mylivebook.com and select your preferred option

All content you have been provided access to will be displayed in the My Content tab of MyLiveBook once you are signed in. Content is added to your account through the use of access codes.

In order to activate content in MyLiveBook your training provider may give you an access code (a 36 digit alpha-numeric string). An access code provides you with learning content and will be added to the My content section of MyLiveBook once signed in. Access codes can be redeemed by selecting Add content once you are signed in.

• Add highlights and comments to your text
• Insert images on a page, such as diagrams relevant to the content that can be reviewed alongside it
• Type notes directly to the pages of your content
• Resize content to suit your viewing preferences
• Auto bookmark – returns you to the last page you were reading no matter which platform you are using
• Chapter and/or page navigation

• Search book content
• Search highlights, comments and notes

Open the Edit Highlight window by clicking on any highlight that you have already made in your content, or by right clicking on the highlight in the Annotations panel and selecting edit. Now hover your mouse over a highlight colour and click the edit button that appears next to it. Type in the new name for the highlight and click save. Note that the names of highlights are specific to your account but not to individual content – changing the name of a highlight will affect all previous and future highlights made across all of your content.

To add a note to your content select “Type Note” at the top of the page. A text box will then appear that you can drag and drop to the appropriate location. Type text directly into the text box. To format your text, simply highlight the word or phrase you have written and the following options will appear:

• Increase or decrease the size of your typed note
• Make the typed note bold
• Make the typed note italic
• Underline the typed note
• Left, Centre or right align the typed note
• Change the colour of the typed note

• Select the text within the content that you wish to add a comment to, click on the "Add Comment" button at the top of the page.  A window will appear allowing you to choose the colour of your highlight and allowing you to enter a comment. Click save.
• Select the text within the content that you wish to add a comment to, click on the small down arrow next to the "Add Comment" button at the top of the page. Choose the colour of your highlight. (each highlight colour has an associated, customizable description). A window will now appear allowing you to enter text into the large text box.  Click save when you have finished.
• Ensure you have no text selected on screen. Now click on the down arrow next to the "Add Comment" button at the top of the page, choose the colour you wish to highlight with (each highlight colour has an associated, customizable description), now select text on the page, the text will instantly be highlighted in your selected colour and a window will appear allowing you to enter text into the large text box.  Click save when you have finished.

• Select the text within the content that you wish to highlight, click on the word “Highlight” at the top of the page. A window will appear allowing you to choose the colour of your highlight – choose the colour you wish to use for your highlight (each highlight colour has an associated customisable description). Click save.
• Select the text within the content you wish to highlight, click on the small arrow next to the word “Highlight” at the top of the page. Chose the colour of your highlight (each highlight has an associated customisable description).
• Ensure you have no text selected on screen. Click on the down arrow next to the word “Highlight” at the top of the page, choose the colour you wish to highlight with (each highlight colour has an associated customisable description), select the text on the page. The text will then be highlighted in your selected colour.

Use the + and – icons in the bottom left hand corner of the content to zoom in and out

You can navigate through your content using:

• The table of contents navigation tree on the left-hand side of the screen
• The next and previous page buttons located to the sides of the content and at the top of the page

In order to access your content, you must first have claimed an access code. Once you have claimed at least one access code you will see your content under the My Content tab on the MyLiveBook home page. Click on a title and the content will open in a new tab in your browser window. As you add more content to your account you will see the additional titles listed. You can use the search box to quickly locate titles or tags associated with your content.

To redeem a redemption code copy and paste the 36-digit string into the text box that appears after selecting ‘Add Content’ in your library, ensure there are no trailing spaces when you copy the code. Once successfully redeemed, the content will be added to your library.

If you have an access code that provides an error message, then please speak to your trainer or contact MyLiveBook support who will check the validity of your access code. Please note a user will only be able to redeem a code that has content which is age appropriate to the users account.

You can edit your profile/user account from the My Account tab of the MyLiveBook homepage. You must be signed in first.

You can change your password from the My Account tab of the MyLiveBook homepage.  You must be signed in first.  Please note that you password must be at least 8 characters long and contain a mixture of lowercase, uppercase, numbers and non alpha-numeric characters.

You can view any annotations made to your content on the My Annotations tab of the MyLiveBook home page.

MyLiveBook codes have a lease duration, after which you will no longer have access to that content. If you would like to continue having access to that content please contact the retailer you purchased access from originally.

If your content is accessed by a Learning Management System, you will be able to remove the expired tag by accessing the content on your learning management system.

MyLiveBook is designed to protect the intellectual property of the authors and publishers of the materials we host. Therefore the printing of materials has been disabled across all content that we host.

MyLiveBook is designed to protect the intellectual property of the authors and publishers of the materials we host, you are therefore unable to copy and paste content from the materials.

In order to ensure that you meet the minimum age for consenting to us holding your personal information in your country of residence and to allow us to ensure that any content that you are accessing is appropriate for you. Once you turn 18, we automatically remove the day and month from our records and then only hold your year of birth for reference.

Because MyLiveBook gives you access to many content owners copyrighted material it is important that your account security be as strong as possible to prevent unauthorised access.

The description of highlights is customisable across your account but not within individual titles. Changing the description of a highlight will change that description for Comments and highlights in all previous and future highlights made in any of your content.  If you need to make specific descriptive comments against highlights in a specific book then please make use of the Add comments or Type Note feature.

Depending on how the content has been created, some text may actually be part of an image.  It is not possible at this time to highlight any or all of an image.

Click on the small white arrow half way down the right hand edge of your screen and/or drag the dividing bar to the right of the content to resize the Annotations panel.

You can search your notes, comments and highlights from the My Annotations tab of your MyLiveBook account. Notes, comments and highlights within specific content are displayed on the right hand side of the MyLiveBook web reader. Notes, comments and highlights within specific content are searchable using the search box at the top of the content page. The results will be displayed in the right hand Annotations panel and will include matches from within the content and within any notes you have made.

Click on the small white arrow half way down the left edge of your screen and/or drag the dividing bar to the left of the content to resize the table of contents.

iOS and Android apps are available. Click on the links from the top of your account home page to download the apps. The apps have been optimised for display on devices with greater than 7" displays. Users of smaller devices may get a less optimised experience. MyLiveBook will work with reduced functionality via web browsers on Android and iOS devices.The apps are designed for Android version 5.0 and onwards, and iOS version 9.0 and onwards.

MyLiveBook has been developed to work with most modern web browsers on both Windows and Mac operating systems. We would recommend reviewing your browser at https://browser-update.org/ to ensure that it is up to date.

• The latest 6 versions of Chrome
• The latest 6 versions of Mozilla
• The latest version of Edge
• Internet explorer is not supported

In order to ensure that all MyLiveBook users have a valid email address an email is sent to the email address provided during the sign up process.  This email contains a link to activate your account.  Until the link in this email is clicked you will be unable to sign in to your MyLiveBook account.  It is therefore important that you create your MyLiveBook account against an email address that you will be able to access at the time of registration.

• You are not entering a complete 36 digit access code string – check that the string meets the description of alpha-numeric, hyphen separated, 36 character string
• You have included leading or trailing spaces when you have copied the complete 36 digit access code – try pasting the code into a text editor or word processor and look to see if there are spaces at either end of the code.  Copy the code again without the spaces and try the add content process again.
• The code you have been given does not exist in the MyLiveBook database – speak to your trainer, contact your training provider or contact MyLivebook support to have your access code validated.
• The training provider has set an expiry date on the access code that has now expired – speak to your trainer, contact your training provider or contact MyLivebook support to have your access code validated.
• The access code has already been used by you – check the My Content tab of your MyLiveBook account to see if the materials for your course or programme are already in your account.
• The access code has already been used by another user - speak to your trainer, contact your training provider or contact MyLivebook support to have your access code validated.
• The materials associated with the access code have age restrictions that your account does not meet i.e the content has an age requirement of 18+. Please contact your training provider or MyLivebook support to discuss.

As access codes can only be redeemed once, it is important to ensure that the code is redeemed against your account. Entering your password helps to alert to you to possibility that you are not signed into your own MyLiveBook account.

It is possible that the email was moved to your spam folder.  Please check your spam folder and if possible add noreply@mylivebook.com to your list of safe senders.  You can request a new activation email by attempting to sign in to MyLiveBook with your email address and clicking on the link in the message

You have entered an e-mail address for an unactivated account, please click here to resend the activation e-mail.

We would recommend creating a free email account with an online email provider in order that you can create and activate your account. Alternatively, you can sign up using Apple ID, Facebook, Google, or Microsoft, as an activation email is not sent when you sign up using one of these methods.