Getting started
What is MyLiveBook?
In short – MyLiveBook is an eBook delivery and viewing solution allowing you to access, read and annotate digital content.
MyLiveBook is the eBook delivery platform developed specifically for us in the Learning & Education marketplace by LiveBook Limited – part of the KnowledgePoint group of companies.
MyLiveBook allows users to access the courseware relevant to their training courses via web, IOS or Android.
With the capability to highlight text, add comments to your text and type notes directly onto the pages of your content, MyLiveBook enables you to make best use of the courseware.
How can I access MyLiveBook?
There are two options through which you can access your eBooks using MyLiveBook:
- Web Reader: Access your eBooks from any web browser
- Mobile App: Available for iOS and Android, fully synchronised with your web reader activity with the ability to continue your study offline
How do I create an account?
- You can create a new account by navigating to www.mylivebook.com/register and completing the details on screen
- Alternatively you can create an account using your Facebook, Google or Microsoft account. Simply navigate to www.mylivebook.com and select your preferred option
Where can I see the eBooks on my account?
All content you have been provided access to will be displayed in the My Content tab of MyLiveBook once you are signed in. Content is added to your account through the use of access codes.
What is an access code?
In order to activate content in MyLiveBook your training provider may give you an access code (a 36 digit alpha-numeric string). An access code provides you with learning content and will be added to the My content section of MyLiveBook once signed in. Access codes can be redeemed during the sign-up process, or by selecting Add content once you are signed in.
What features are in MyLiveBook?
- Add highlights and comments to your text
- Type notes directly to the pages of your content
- Resize content to suit your viewing preferences
- Auto bookmark – returns you to the last page you were reading no matter which platform you are using
- Chapter and/or page navigation
Intelligent search
- Search book content
- Search highlights, comments and notes
How to
How do I redeem a Code?
If you have an access code at the time you sign up to MyLiveBook then you can copy and paste the 36-digit string (ensuring there are no trailing spaces) into the access code field during the sign up process. The content will then appear in your account upon login.
If you already have a MyLiveBook account and you need to claim an additional access code, then you can do this by selecting “Add content” and copying and pasting the access code into the field (ensure there are no trailing spaces).
If you have an access code that provides an error message, then please speak to your trainer or contact MyLiveBook support who will check the validity of your access code. Please note a user will only be able to redeem a code that has content which is age appropriate to the users account.
How do I access my content?
In order to access your content, you must first have claimed an access code. Once you have claimed at least one access code you will see your content under the My Content tab on the MyLiveBook home page. Click on a title and the content will open in a new tab in your browser window. As you add more content to your account you will see the additional titles listed. You can use the search box to quickly locate titles or tags associated with your content.
How do I navigate through my content?
You can navigate through your content using:
- The table of contents navigation tree on the left-hand side of the screen
- The next and previous page buttons located to the sides of the content and at the top of the page
How do I zoom into the content/ increase the content size?
Use the + and – icons in the bottom left hand corner of the content to zoom in and out
How do I highlight content ?
There are three ways to highlight content
- Select the text within the content that you wish to highlight, click on the word “Highlight” at the top of the page. A window will appear allowing you to choose the colour of your highlight – choose the colour you wish to use for your highlight (each highlight colour has an associated customisable description). Click save.
- Select the text within the content you wish to highlight, click on the small arrow next to the word “Highlight” at the top of the page. Chose the colour of your highlight (each highlight has an associated customisable description).
- Ensure you have no text selected on screen. Click on the down arrow next to the word “Highlight” at the top of the page, choose the colour you wish to highlight with (each highlight colour has an associated customisable description), select the text on the page. The text will then be highlighted in your selected colour.
How do I change the description associated with a highlight?
Open the Edit Highlight window by clicking on any highlight that you have already made in your content, or by right clicking on the highlight in the Annotations panel and selecting edit. Now hover your mouse over a highlight colour and click the edit button that appears next to it. Type in the new name for the highlight and click save. Note that the names of highlights are specific to your account but not to individual content – changing the name of a highlight will affect all previous and future highlights made across all of your content.
How do I add a comment to my content?
There are three ways to add a comment to your content:
- Select the text within the content that you wish to add a comment to, click on the "Add Comment" button at the top of the page. A window will appear allowing you to choose the colour of your highlight and allowing you to enter a comment. Click save.
- Select the text within the content that you wish to add a comment to, click on the small down arrow next to the "Add Comment" button at the top of the page. Choose the colour of your highlight. (each highlight colour has an associated, customizable description). A window will now appear allowing you to enter text into the large text box. Click save when you have finished.
- Ensure you have no text selected on screen. Now click on the down arrow next to the "Add Comment" button at the top of the page, choose the colour you wish to highlight with (each highlight colour has an associated, customizable description), now select text on the page, the text will instantly be highlighted in your selected colour and a window will appear allowing you to enter text into the large text box. Click save when you have finished.
How do I add a note to my content?
To add a note to your content select “Type Note” at the top of the page. A text box will then appear that you can drag and drop to the appropriate location. Type text directly into the text box. To format your text, simply highlight the word or phrase you have written and the following options will appear:
- Increase or decrease the size of your typed note
- Make the typed note bold
- Make the typed note italic
- Underline the typed note
- Left, Centre or right align the typed note
- Change the colour of the typed note
When you are happy with the note you have typed, simply click out of the text box and this will save in your content. The typed note will also appear in the “Annotations” section to the right hand side of your content and also on the My Annotations tab on the home page.
User Accounts
How can I edit my profile / user account?
You can edit your profile/user account from the My Account tab of the MyLiveBook homepage. You must be signed in first.
How can I change my password
A. You can change your password from the My Account tab of the MyLiveBook homepage. You must be signed in first. Please note that you password must be at least 8 characters long and contain a mixture of lowercase, uppercase, numbers and non alpha-numeric characters.
Where can I see all of my notes, comments and highlights in once place (across all of my content)?
You can view any annotations made to your content on the My Annotations tab of the MyLiveBook home page.
FAQ
I don’t have access to my email account so will be unable to click on the link in the activation email, what should I do?
We would recommend creating a free email account with an online email provider in order that you can create and activate your account. Alternatively, you can sign up using Facebook, Google or Microsoft, as an activation email is not sent when you sign up using one of these methods.
I didn’t receive the activation email when I signed up to MyLiveBook
A. It is possible that the email was moved to your spam folder. Please check your spam folder and if possible add noreply@mylivebook.com to your list of safe senders. You can request a new activation email by attempting to sign in to MyLiveBook with your email address and clicking on the link in the message
You have entered an e-mail address for an unactivated account, please click here to resend the activation e-mail.
Should you still have trouble activating your account please contact
MyLiveBook Support for assistance.
Why do I have to enter my password when claiming an access code?
As access codes can only be redeemed once, it is important to ensure that the code is redeemed against your account. Entering your password helps to alert to you to possibility that you are not signed into your own MyLiveBook account.
Why am I told my access code is invalid?
Access codes could show as invalid for a number of reasons.
- You are not entering a complete 36 digit access code string – check that the string meets the description of alpha-numeric, hyphen separated, 36 character string
- You have included leading or trailing spaces when you have copied the complete 36 digit access code – try pasting the code into a text editor or word processor and look to see if there are spaces at either end of the code. Copy the code again without the spaces and try the add content process again.
- The code you have been given does not exist in the MyLiveBook database – speak to your trainer, contact your training provider or contact MyLivebook support to have your access code validated.
- The training provider has set an expiry date on the access code that has now expired – speak to your trainer, contact your training provider or contact MyLivebook support to have your access code validated.
- The access code has already been used by you – check the My Content tab of your MyLiveBook account to see if the materials for your course or programme are already in your account.
- The access code has already been used by another user - speak to your trainer, contact your training provider or contact MyLivebook support to have your access code validated.
- The materials associated with the access code have age restrictions that your account does not meet i.e the content has an age requirement of 18+. Please contact your training provider or MyLivebook support to discuss.
Why do I receive the message
You have entered an e-mail address for an unactivated account, please click here to resend the activation e-mail.
when I try to sign in?
A. In order to ensure that all MyLiveBook users have a valid email address an email is sent to the email address provided during the sign up process. This email contains a link to activate your account. Until the link in this email is clicked you will be unable to sign in to your MyLiveBook account. It is therefore important that you create your MyLiveBook account against an email address that you will be able to access at the time of registration.
Which web browsers are supported by MyLiveBook?
A. MyLiveBook has been developed to work with most modern web browsers on both Windows and Mac operating systems. Users of Internet Explorer may experience problems with layout and functionality. We would recommend reviewing your browser at https://browser-update.org/ to ensure that it is up to date.
- The latest 6 versions of Chrome
- The latest 6 versions of Mozilla
- The latest version of Edge
- Internet explorer is not supported
Will MyLiveBook work on mobile devices?
A. iOS and Android apps are available. Click on the links from the top of your account home page to download the apps. The apps have been optimised for display on devices with greater than 7" displays. Users of smaller devices may get a less optimised experience. MyLiveBook will work with reduced functionality via web browsers on Android and iOS devices.
I cannot see the table of contents navigation tree in my content, how do I find it?
Click on the small white arrow half way down the left edge of your screen and/or drag the dividing bar to the left of the content to resize the table of contents.
How do I review the notes, comments and highlights I have made in my content?
You can search your notes, comments and highlights from the My Annotations tab of your MyLiveBook account. Notes, comments and highlights within specific content are displayed on the right hand side of the MyLiveBook web reader. Notes, comments and highlights within specific content are searchable using the search box at the top of the content page. The results will be displayed in the right hand Annotations panel and will include matches from within the content and within any notes you have made.
I cannot see the Annotations panel in my content, how do I find it?
Click on the small white arrow half way down the right hand edge of your screen and/or drag the dividing bar to the right of the content to resize the Annotations panel.
Why can’t I select the text in the content to add a comment or highlight?
Depending on how the content has been created, some text may actually be part of an image. It is not possible at this time to highlight any or all of an image.
Why has the description of my highlight changed in my content?
The description of highlights is customisable across your account but not within individual titles. Changing the description of a highlight will change that description for Comments and highlights in all previous and future highlights made in any of your content. If you need to make specific descriptive comments against highlights in a specific book then please make use of the Add comments or Type Note feature.
Why does MyLiveBook require that my password is of a certain strength?
A. Because MyLiveBook gives you access to many content owners copyrighted material it is important that your account security be as strong as possible to prevent unauthorised access.
Will MyLiveBook work on my iPad or Android tablet?
A. iOS and Android apps are available. Click on the links from the top of your account home page to download the apps. The apps have been optimised for display on devices with greater than 7" displays. Users of smaller devices may get a less optimised experience. MyLiveBook will work with reduced functionality via web browsers on Android and iOS devices.
Will MyLiveBook work on my iPhone or other mobile phone?
A. iOS and Android apps are available. Click on the links from the top of your account home page to download the apps. The apps have been optimised for display on devices with greater than 7" displays. Users of smaller devices may get a less optimised experience. MyLiveBook will work with reduced functionality via web browsers on Android and iOS devices.
Why does MyLiveBook ask for my date of birth when signing up?
A. In order to ensure that you meet the minimum age for consenting to us holding your personal information in your country of residence and to allow us to ensure that any content that you are accessing is appropriate for you. Once you turn 18, we automatically remove the day and month from our records and then only hold your year of birth for reference.
Am I able to copy content from the books?
A.MyLiveBook is designed to protect the intellectual property of the authors and publishers of the materials we host, you are therefore unable to copy and paste content from the materials.
Am I able to print MyLiveBook content?
A. MyLiveBook is designed to protect the intellectual property of the authors and publishers of the materials we host. Therefore the printing of materials has been disabled across all content that we host.
Which iOS versions are supported by MyLiveBook?
Which Android versions are supported by MyLiveBook?